Shipment Processing Time:

Royal Gold aims to fulfill all orders as close as possible to the requested ship date. Orders are not shipped on weekends or holidays.

Customers will be notified by Royal Gold with an ETA on order fulfillment. Orders typically ship within 10 business days of that fulfillment date.

Customers arranging freight will be required to acknowledge their order fulfillment notification and provide a pickup ETA. Orders are to be picked up within 10 business days of the fulfillment date.

Schedule & Order Requirements:

Please be advised that all loads need to be scheduled and approved with our shipping department prior to arrival. Royal Gold requires a 24-hour notification prior to sending in freight carriers. Please call our shipping office at (707) 822-4653 ext. 4 or email us at shipping@royalgoldcoco.com

For customers wishing to revise an order, please email us at orders@royalgoldcoco.com. Orders must be revised before the fulfillment date. Orders revised or cancelled on or after the orders fulfillment date are subject to a $100 restocking fee and potential delays.

Customers wishing to reschedule an order need to call our shipping office at (707) 822-4653 ext. 4 or email us at shipping@royalgoldcoco.com. Please be advised that rescheduling an order can subject your order to extended shipping delays. Rescheduled orders that are requested to ship in a different month need to be approved by the sales team at orders@royalgoldcoco.com. This will count in the new month’s allocated inventory limits unless specified by your sales representative. Orders rescheduled on or after the orders fulfillment date are subject to a $100 restocking fee.

Will Call orders are required to be picked up in full at time of appointment.

Restocking Fees:

 A $100 restocking fee will be charged for orders revised after the fulfillment date.

·        A $100 restocking fee will be charged for orders cancelled after the fulfillment date.

Cancellation Policy:

Customers setting up freight that is not picked up within 10 business days are at risk of having their orders canceled unless communication is made with the shipping department & written approval is provided.

Allocated inventory does not roll over into the following month. Unclaimed orders in the system will automatically be cancelled at the end of each month unless it is within the (10) ten business day shipping window from the fulfillment date or there is a new confirmed and approved ship date. Orders will not be canceled if Royal Gold is arranging freight on any order that has gone past the (10) ten business day shipping window and the shipping department is actively working on a truck & the customer is ready to receive the order.

Show Orders that have not shipped by the end of the shipping window will automatically be canceled.

Stocking Orders that have not shipped by the end of the shipping window will automatically be canceled.

Service Fee:

A $75 service fee will be added to all freight that is arranged and scheduled by Royal Gold.

As always, our shipping team is available to answer your questions and help address any questions you may have. Please call our office at (707) 822-4653 ext. 4 or email us at shipping@royalgoldcoco.com

Effective January 1st, 2022:

Royal Gold can no longer extend a prompt pay discount to the freight portion of your invoice.  Our company has always absorbed the prompt pay discount on freight charges, even though we did not receive this discount from freight carriers.  Due to the rising costs of doing business, we can no longer extend this courtesy to our customers.  

Royal Gold will begin charging a logistics fee of $75 per truckload for all freight that is arranged by Royal Gold.  

Starting January 1st, 2022, Royal Gold will bill all freight charges separately from product charges.  There will be a line item for the freight and a line item for the logistics fee.  If you have any questions or concerns about this new policy, please contact our office at (707) 822-4653 or email the accounting department at accounts@royalgoldcoco.com.